Meet Cheri Monroe: Heron’s Key Concierge

Cheri Monroe

When you walk into Heron’s Key, the first smiling face you will see is Cheri Monroe, the independent living concierge.

Cheri gracefully handles all the responsibilities that come with her role as concierge. She puts the residents’ needs at the forefront of her work and focuses her attention on managing the guest room schedule, planning events, maintaining office work, communicating with current and potential residents, drafting new resident orientation packages and coordinating meetings.

While her role as the first point of contact for the community is extremely important, Cheri holds even more responsibility. She works with the emergency team to coordinate a plan in case of an accident or emergency on site. Cheri acts quickly and ensures all residents are cared for in more ways than one.

Cheri earned a bachelor’s degree in marketing and film. Post graduation, she became a wedding planner at Santa Cruz Mountains where she executed over 300 weddings in three years. She then moved to the San Jose Redevelopment Agency in California where she strategized ways to increase the city’s attraction for tourists, such as turning the downtown area into a Winter Wonderland, now a long-standing tradition.

Cheri then spent the bulk of her career as a marketing consultant to many Silicon Valley companies including Netflix, Adobe and Cisco.

After a successful 15-year marketing career, Cheri took a leap to work in senior living. She has worked in senior living for about two years now and loves the ability to work with such wonderful residents. Since starting at Heron’s Key, Cheri has been amazed at how kind the residents are to the community, the staff and to each other.

When she isn’t working, Cheri loves to travel to small towns and “appetizer-hop” her way through. She spent a month traveling by train in Italy and visited more than 14 cities.

She also enjoys spending time with her husband, Preston. They had a Y2K (January 1, 2000) wedding in beautiful Maui. After 24 years of marriage, they are excited to be celebrating their recent purchase of a 4-bedroom house and adding a third roommate, Cheri’s mom, Jeannie.

Cheri is an artist at heart and has dabbled in many mediums, her favorite being sterling silver jewelry and ceramic work. She loves animals of all kinds and is even planning on getting some goats this summer! Cheri also loves listening to music, kayaking and ziplining.

We’re incredibly proud to have Cheri as part of Heron’s Key and we continue to count our blessings as we add new members to the team!