Coronavirus Information

Updates from Heron’s Key Leadership Team

May 6, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.  At this time, we do not have employees or residents diagnosed with COVID-19 at Heron’s Key and Penrose Harbor.

Residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State is taking significant actions to limit the potential spread of COVID-19.  Governor Inslee issued an official Stay at Home order that banned all public gatherings effective March 25th and closed non-essential businesses (unless employees can work remotely.) That Stay at Home order continues to be in effect through the end of May; however, the Governor has also introduced a phased plan to begin re-opening of business and services.  While the Governor’s plan is broad and addresses a number of industry sectors, it is not specific to Senior Living.  Heron’s Key will continue to follow the guidance of local health jurisdictions, the CDC, the Centers for Medicare and Medicaid and Governor Inslee’s directives to develop a cautious, phased re-opening plan for re-introduction of services on campus.  While in-person visits to Heron’s Key continue to be restricted at this time, friends and family are encouraged to keep in touch using the new “Send a Greeting” page on the Heron’s Key website!

Heron’s Key and Penrose Harbor have taken specific steps to increase protection for those that we serve against this virus.

  • All in-person sponsored activities for residents have been suspended; residents continue to participate in programs and events spanning the 7-elements of Wellness through creative on-line videos, webinars and virtual meetings.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille is providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • No visitors are allowed at Heron’s Key at this time.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • All employees are required to wear a mask while on duty.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and non-emergency maintenance services to Independent Living have been suspended.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor is provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff is working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • All residents, whether they have COVID-19 symptoms or not, are requested to cover their noses and mouths when staff are in their room.
  • Every resident in Penrose Harbor is assessed for symptoms and has their temperature checked every staff shift change.
  • Residents in Penrose Harbor who receive a diagnosis of COVID-19 (should that occur) will be isolated in their rooms away from other people and staff will follow the most recent Public Health recommendations for care of patients with COVID-19.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC or Department of Health websites.


April 3,  2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.  At this time, we do not have employees or residents diagnosed with COVID-19 at Heron’s Key and Penrose Harbor.

Residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) https://www.cdc.gov/coronavirus/2019-ncov/index.html for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State and Country are taking significant actions to limit the potential spread of COVID-19.  Governor Inslee issued an official Stay at Home order that banned all public gatherings effective March 25th and closed non-essential businesses (unless employees can work remotely). That Stay at Home order is now in effect until May 4th.

Heron’s Key and Penrose Harbor have taken specific steps to increase protection for those that we serve against this virus.

  • All Heron’s Key sponsored activities for residents have been suspended.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille is providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • No visitors are allowed at Heron’s Key at this time.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • All employees are required to wear a mask while on duty.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and non-emergency maintenance services to Independent Living have been suspended.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor is provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff is working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • All residents, whether they have COVID-19 symptoms or not, are requested to cover their noses and mouths when staff are in their room.
  • Every resident in Penrose Harbor is assessed for symptoms and has their temperature checked every staff shift change.
  • Residents in Penrose Harbor who receive a diagnosis of COVID-19 (should that occur) will be isolated in their rooms away from other people and staff will follow the most recent Public Health recommendations for care of patients with COVID-19.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC https://www.cdc.gov/coronavirus/2019-ncov/index.html or Department of Health https://www.doh.wa.gov/Emergencies/Coronavirus websites.


March 24, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.  At this time, we do not have any cases of COVID-19 at Heron’s Key and Penrose Harbor.

Residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) https://www.cdc.gov/coronavirus/2019-ncov/index.html for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State and Country are taking significant actions to limit the potential spread of COVID-19.  Governor Inslee issued an official Stay at Home order that bans all public gatherings effective immediately, and closes non-essential businesses (unless employees can work remotely) for at least two weeks, effective March 25th.

Heron’s Key and Penrose Harbor have taken specific steps to increase protection for those that we serve against this virus.

  • All Heron’s Key sponsored activities for residents have been suspended.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille is providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • No visitors are allowed at Heron’s Key at this time.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and non-emergency maintenance services to Independent Living have been suspended.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor is provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff will be working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • Residents in Penrose Harbor who test positive for COVID-19 (should that occur) will be isolated in their rooms away from other people.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC https://www.cdc.gov/coronavirus/2019-ncov/index.html or Department of Health https://www.doh.wa.gov/Emergencies/Coronavirus websites.


March 19, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.  At this time, we do not have any confirmed or suspected cased of COVID-19 at Heron’s Key and Penrose Harbor.

Residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) https://www.cdc.gov/coronavirus/2019-ncov/index.html for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free.

Our State and Country are taking significant actions to limit the potential spread of COVID-19.  Restaurants, bars and other public venue across the State of Washington are now closed.  Public gatherings are limited by Governor Inslee’s proclamation to no more than 50 people; the White House is recommending gathers be no more than 10 people.  We have an opportunity to limit the spread of this contagious virus, and need to be pro-active and vigilant in our efforts to protect our community.

Heron’s Key and Penrose Harbor have taken specific steps to increase protection for those that we serve against this virus.

  • All Heron’s Key sponsored activities for residents have been suspended.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille will be providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • We are respectfully requesting no visitors to Heron’s Key at this time. Should a visit be necessary however:
    • Visitors to Heron’s Key are restricted to adults only; no visitors under 18 years of age will be permitted on campus. Visitors in occupations at a higher risk of COVID-19 exposure (health care workers, first responders as examples) will not be allowed on campus as visitors.
    • All visitors to Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees, volunteers, vendors and visitors to Heron’s Key are required to have their temperature taken upon arrival.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • Residents are asked to postpone visitors during this challenging time, and especially those that would need to arrive via air travel.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor will be provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff will be working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • Residents in Penrose Harbor who test positive for COVID-19 (should that occur) will be isolated in their rooms away from other people.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC https://www.cdc.gov/coronavirus/2019-ncov/index.html or Department of Health https://www.doh.wa.gov/Emergencies/Coronavirus websites.


March 16, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.  At this time, we do not have any confirmed or suspected cased of COVID-19 at Heron’s Key and Penrose Harbor.

Residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) https://www.cdc.gov/coronavirus/2019-ncov/index.html for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free.

Our State and Country are taking significant actions to limit the potential spread of COVID-19.  Restaurants, bars and other public venue across the State of Washington are now closed.  Public gatherings are limited by Governor Inslee’s proclamation to no more than 50 people; the White House is recommending gathers be no more than 10 people.  We have an opportunity to limit the spread of this contagious virus, and need to be pro-active and vigilant in our efforts to protect our community.

Heron’s Key and Penrose Harbor have taken specific steps to increase protection for those that we serve against this virus.

  • All Heron’s Key sponsored activities for residents have been suspended.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille will be providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key will be offering limited grocery delivery services for residents.
  • Visitors to Heron’s Key are restricted to adults only; no visitors under 18 years of age will be permitted on campus.
  • All visitors to Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees, volunteers, vendors and visitors to Heron’s Key are required to have their temperature taken upon arrival.  Should a fever be exhibited they will not be permitted to enter further into the building.
  • We are respectfully requesting residents to postpone visitors during this challenging time, and especially those that would need to arrive via air travel.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor will be provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff will be working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • Residents in Penrose Harbor who test positive for COVID-19 (should that occur) will be isolated in their rooms away from other people.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with upper respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to an upper respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC https://www.cdc.gov/coronavirus/2019-ncov/index.html or Department of Health https://www.doh.wa.gov/Emergencies/Coronavirus websites.

 

We hope you’ll be inspired by these additional thoughts on keeping engaged in a time of social distancing.

Please click here to explore virtual activity recommendations.