Coronavirus Information

Updates from Heron’s Key Leadership Team

August 13, 2020

We received word on August 8th that one staff member at Heron’s Key has received a positive test result for COVID-19.   Testing of employees and residents who may have had an exposure to the employee, and all residents and staff in Penrose Harbor has been completed.  All test results are negative.

Protecting the health and wellbeing of Heron’s Key residents and staff is our highest priority. We are continuing to monitor the COVID-19 situation very closely to ensure we are taking precautions to protect our community. Every decision is guided by our local public health jurisdictions, the CDC, the Centers for Medicare and Medicaid Services, and the Washington State Governor.  On Friday, July 31, 2020, the Washington State Department of Health (DOH) released extensive new guidelines for long-term care facilities such as Penrose Harbor at Heron’s Key. All of these new guidelines are determined by two factors: the county’s phase and the county’s COVID-19 14-day case count.

Pierce County is in Phase 2 of the Governor’s Safe Start Plan for Businesses, however, the local transmission rates exceed 75 per 100,000 people over the past 14 days which restricts Penrose Harbor to Phase 1 of the new Safe Start Plan for Long Term Care.  In Phase 1, we must continue to restrict indoor visitors, group activities and communal dining until the transmission rate drops below 75 per 100,000 for a 2 week period.  However, there is good news in that under this new plan, in Phase 1 we are able to offer outdoor visitation for up to 2 people per resident with very strict masking requirements and social distancing in place.

We are delighted to be able to provide an opportunity for our residents in Penrose Harbor to connect with loved ones and friends.  In order to maintain our required precautions, we ask that visitors call to schedule an appointment so that we can ensure there is adequate outdoor seating for our guests.  All scheduled visitors will be screened when they arrive and precautions reviewed.  Potential visitors are asked not to plan to visit if they have been in any size of social or other type of gathering in the past 2 weeks, have not been able to consistently wear a mask in public or have any symptoms associated with COVID-19.  Questions about the new Safe Start Plan for Long Term Care, may be directed to Health Services Administrator, Tristan Lester.

From the onsite of this COVID-19 pandemic, residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State has taken significant actions to limit the potential spread of COVID-19. In March of this year, Governor Inslee issued an official Stay at Home order that banned all public gatherings and closed non-essential businesses (unless employees can work remotely.)  While many aspects of that Stay at Home order continue to be in effect, Pierce County has moved to Phase 2 of the Governor’s phased plan to begin re-opening of business and services.  While observing the Governor’s phased re-opening plan, Heron’s Key also continues to follow the guidance of local health jurisdictions, the CDC, the Centers for Medicare and Medicaid as we develop our own cautious, phased re-opening plan for re-introduction of services on campus.  While in-person visits to Heron’s Key continue to be restricted, friends and family are encouraged to keep in touch using the new “Send a Greeting” page on the Heron’s Key website.

Heron’s Key and Penrose Harbor have also taken specific steps to increase protection for those that we serve against this virus. The precautions listed below remain in effect for Heron’s Key and Penrose Harbor.

  • Optional testing for COVID-19 for Heron’s Key staff and Independent Living residents was completed the 2nd week of July; all results for those tests were confirmed as negative.
  • All in-person sponsored activities for residents have been suspended; residents continue to participate in programs and events spanning the 7-elements of Wellness through creative on-line videos, webinars and virtual meetings.
  • Salon services for residents have re-opened with strict appointment and increased safety guidelines for residents and staff.
  • Seated dining services in Syren’s Grille remain suspended. Effective August 8th, Syren’s Grille is closed for service until results from additional COVID-19 testing are received.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • We continue to request no visitors to Heron’s Key at this time, other than the scheduled and controlled visits for Penrose Harbor residents described above and following.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • All employees are required to wear a mask while on duty; residents are required to wear a mask when outside of their apartment/cottage home.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and maintenance services to Independent Living have been reinstated with heightened safety protocols.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • We continue to follow the Governor’s orders for long term care visitor restrictions and are monitoring closely for any changes. At this time, all visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for scheduled outdoor visits described above and below, and certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Penrose Harbor is offering “window visits” by appointment for both Assisted Living and Memory Care. Canopies with seating and intercom systems have been placed outside of vacant rooms to allow for visitation.  Appointments are required to ensure disinfection of all areas between visits.  Please call the Penrose Receptionist at 235-313-0800 to make an appointment.
  • Penrose Harbor completed the required COVID-19 testing of all residents and staff of skilled nursing, assisted living and memory care. Results were received on Monday June 1st and all results were negative.  In accordance with the Centers for Medicare and Medicaid Services (CMS) recommendations for COVID free facilities, we are developing plans to reinstate communal dining for residents with strict transmission precautions in place.  The mental health of our residents is of utmost importance during this pandemic crisis.  In addition to plans for dining, and in accordance with CMS guidelines, we are also developing plans to reinstate limited group activities in Penrose Harbor with strict transmission precautions in place.  Life enrichment staff is continuing to work with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • All residents, whether they have COVID-19 symptoms or not, are requested to cover their noses and mouths when staff are in their room. Masks are provided to all Penrose Harbor residents.
  • Every resident in Penrose Harbor is assessed for symptoms and has their temperature checked every staff shift change.
  • Residents in Penrose Harbor who receive a diagnosis of COVID-19 (should that occur) will be isolated in their rooms away from other people and staff will follow the most recent Public Health recommendations for care of patients with COVID-19.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC or Department of Health websites.


August 8, 2020

We received word on August 8th that one staff member at Heron’s Key has received a positive test result for COVID-19.   Testing of other employees who may have had exposure to the employee is in process, with results expected mid-week.  In an abundance of caution, all residents and staff in Penrose Harbor will also be re-tested the week of August 10th.

Protecting the health and wellbeing of Heron’s Key residents and staff is our highest priority. We are continuing to monitor the COVID-19 situation very closely to ensure we are taking precautions to protect our community. Every decision is guided by our local public health jurisdictions, the CDC, the Centers for Medicare and Medicaid Services, and the Washington State Governor.  On Friday, July 31, 2020, the Washington State Department of Health (DOH) released extensive new guidelines for long-term care facilities such as Penrose Harbor at Heron’s Key. All of these new guidelines are determined by two factors: the county’s phase and the county’s COVID-19 14-day case count.

Pierce County is in Phase 2 of the Governor’s Safe Start Plan for Businesses, however, the local transmission rates exceed 75 per 100,000 people over the past 14 days which restricts Penrose Harbor to Phase 1 of the new Safe Start Plan for Long Term Care.  In Phase 1, we must continue to restrict indoor visitors, group activities and communal dining until the transmission rate drops below 75 per 100,000 for a 2 week period.  However, there is good news in that under this new plan, in Phase 1 we are able to offer outdoor visitation for up to 2 people per resident with very strict masking requirements and social distancing in place.

We are delighted to be able to provide an opportunity for our residents in Penrose Harbor to connect with loved ones and friends.  In order to maintain our required precautions, we ask that visitors call to schedule an appointment so that we can ensure there is adequate outdoor seating for our guests.  All scheduled visitors will be screened when they arrive and precautions reviewed.  Potential visitors are asked not to plan to visit if they have been in any size of social or other type of gathering in the past 2 weeks, have not been able to consistently wear a mask in public or have any symptoms associated with COVID-19.  Questions about the new Safe Start Plan for Long Term Care, may be directed to Health Services Administrator, Tristan Lester.

From the onsite of this COVID-19 pandemic, residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State has taken significant actions to limit the potential spread of COVID-19.  In March of this year, Governor Inslee issued an official Stay at Home order that banned all public gatherings and closed non-essential businesses (unless employees can work remotely.)  While many aspects of that Stay at Home order continue to be in effect, Pierce County has moved to Phase 2 of the Governor’s phased plan to begin re-opening of business and services.  While observing the Governor’s phased re-opening plan, Heron’s Key also continues to follow the guidance of local health jurisdictions, the CDC, the Centers for Medicare and Medicaid as we develop our own cautious, phased re-opening plan for re-introduction of services on campus.  While in-person visits to Heron’s Key continue to be restricted, friends and family are encouraged to keep in touch using the new “Send a Greeting” page on the Heron’s Key website.

Heron’s Key and Penrose Harbor have also taken specific steps to increase protection for those that we serve against this virus. The precautions listed below remain in effect for Heron’s Key and Penrose Harbor.

  • Optional testing for COVID-19 for Heron’s Key staff and Independent Living residents was completed the 2nd week of July; all results for those tests were confirmed as negative.
  • All in-person sponsored activities for residents have been suspended; residents continue to participate in programs and events spanning the 7-elements of Wellness through creative on-line videos, webinars and virtual meetings.
  • Salon services for residents have re-opened with strict appointment and increased safety guidelines for residents and staff.
  • Seated dining services in Syren’s Grille remain suspended. Effective August 8th, Syren’s Grille is closed for service until results from additional COVID-19 testing are received.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • We continue to request no visitors to Heron’s Key at this time, other than the scheduled and controlled visits for Penrose Harbor residents described above and following.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • All employees are required to wear a mask while on duty; residents are required to wear a mask when outside of their apartment/cottage home.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and maintenance services to Independent Living have been reinstated with heightened safety protocols.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • We continue to follow the Governor’s orders for long term care visitor restrictions and are monitoring closely for any changes. At this time, all visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for scheduled outdoor visits described above and below, and certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Penrose Harbor is offering “window visits” by appointment for both Assisted Living and Memory Care. Canopies with seating and intercom systems have been placed outside of vacant rooms to allow for visitation.  Appointments are required to ensure disinfection of all areas between visits.  Please call the Penrose Receptionist at 235-313-0800 to make an appointment.
  • Penrose Harbor completed the required COVID-19 testing of all residents and staff of skilled nursing, assisted living and memory care. Results were received on Monday June 1st and all results were negative.  In accordance with the Centers for Medicare and Medicaid Services (CMS) recommendations for COVID free facilities, we are developing plans to reinstate communal dining for residents with strict transmission precautions in place.  The mental health of our residents is of utmost importance during this pandemic crisis.  In addition to plans for dining, and in accordance with CMS guidelines, we are also developing plans to reinstate limited group activities in Penrose Harbor with strict transmission precautions in place.  Life enrichment staff is continuing to work with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • All residents, whether they have COVID-19 symptoms or not, are requested to cover their noses and mouths when staff are in their room. Masks are provided to all Penrose Harbor residents.
  • Every resident in Penrose Harbor is assessed for symptoms and has their temperature checked every staff shift change.
  • Residents in Penrose Harbor who receive a diagnosis of COVID-19 (should that occur) will be isolated in their rooms away from other people and staff will follow the most recent Public Health recommendations for care of patients with COVID-19.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC or Department of Health websites.


August 4, 2020

There are currently no cases of COVID-19 at Heron’s Key and Penrose Harbor.

Protecting the health and wellbeing of Heron’s Key residents and staff is our highest priority. We are continuing to monitor the COVID-19 situation very closely to ensure we are taking precautions to protect our community. Every decision is guided by our local public health jurisdictions, the CDC, the Centers for Medicare and Medicaid Services, and the Washington State Governor.  On Friday, July 31, 2020, the Washington State Department of Health (DOH) released extensive new guidelines for long-term care facilities such as Penrose Harbor at Heron’s Key. All of these new guidelines are determined by two factors: the county’s phase and the county’s COVID-19 14-day case count.

Pierce County is in Phase 2 of the Governor’s Safe Start Plan for Businesses, however, the local transmission rates exceed 75 per 100,000 people over the past 14 days which restricts Penrose Harbor to Phase 1 of the new Safe Start Plan for Long Term Care.  In Phase 1, we must continue to restrict indoor visitors, group activities and communal dining until the transmission rate drops below 75 per 100,000 for a 2 week period.  However, there is good news in that under this new plan, in Phase 1 we are able to offer outdoor visitation for up to 2 people per resident with very strict masking requirements and social distancing in place.

We are delighted to be able to provide an opportunity for our residents in Penrose Harbor to connect with loved ones and friends.  In order to maintain our required precautions, we ask that visitors call to schedule an appointment so that we can ensure there is adequate outdoor seating for our guests.  All scheduled visitors will be screened when they arrive and precautions reviewed.  Potential visitors are asked not to plan to visit if they have been in any size of social or other type of gathering in the past 2 weeks, have not been able to consistently wear a mask in public or have any symptoms associated with COVID-19.  Questions about the new Safe Start Plan for Long Term Care, may be directed to Health Services Administrator, Tristan Lester.

From the onsite of this COVID-19 pandemic, residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State has taken significant actions to limit the potential spread of COVID-19.  In March of this year, Governor Inslee issued an official Stay at Home order that banned all public gatherings and closed non-essential businesses (unless employees can work remotely.)  While many aspects of that Stay at Home order continue to be in effect,  Pierce County has moved to Phase 2 of the Governor’s phased plan to begin re-opening of business and services.  While observing the Governor’s phased re-opening plan, Heron’s Key also continues to follow the guidance of local health jurisdictions, the CDC, the Centers for Medicare and Medicaid as we develop our own cautious, phased re-opening plan for re-introduction of services on campus.  While in-person visits to Heron’s Key continue to be restricted, friends and family are encouraged to keep in touch using the new “Send a Greeting” page on the Heron’s Key website.

Heron’s Key and Penrose Harbor have also taken specific steps to increase protection for those that we serve against this virus. The precautions listed below remain in effect for Heron’s Key and Penrose Harbor.

  • Optional testing for COVID-19 for Heron’s Key staff and Independent Living residents was completed the 2nd week of July; all results for those tests were confirmed as negative.
  • All in-person sponsored activities for residents have been suspended; residents continue to participate in programs and events spanning the 7-elements of Wellness through creative on-line videos, webinars and virtual meetings.
  • Salon services for residents have re-opened with strict appointment and increased safety guidelines for residents and staff.
  • Seated dining services in Syren’s Grille remain suspended. Syren’s Grille is providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • We continue to request no visitors to Heron’s Key at this time, other than the scheduled and controlled visits for Penrose Harbor residents described above and following.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • All employees are required to wear a mask while on duty; residents are required to wear a mask when outside of their apartment/cottage home.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and maintenance services to Independent Living have been reinstated with heightened safety protocols.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • We continue to follow the Governor’s orders for long term care visitor restrictions and are monitoring closely for any changes. At this time, all visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for scheduled outdoor visits described above and below, and certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Penrose Harbor is offering “window visits” by appointment for both Assisted Living and Memory Care. Canopies with seating and intercom systems have been placed outside of vacant rooms to allow for visitation.  Appointments are required to ensure disinfection of all areas between visits.  Please call the Penrose Receptionist at 235-313-0800 to make an appointment.
  • Penrose Harbor completed the required COVID-19 testing of all residents and staff of skilled nursing, assisted living and memory care. Results were received on Monday June 1st and all results were negative.  In accordance with the Centers for Medicare and Medicaid Services (CMS) recommendations for COVID free facilities, we are developing plans to reinstate communal dining for residents with strict transmission precautions in place.  The mental health of our residents is of utmost importance during this pandemic crisis.  In addition to plans for dining, and in accordance with CMS guidelines, we are also developing plans to reinstate limited group activities in Penrose Harbor with strict transmission precautions in place.  Life enrichment staff is continuing to work with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • All residents, whether they have COVID-19 symptoms or not, are requested to cover their noses and mouths when staff are in their room. Masks are provided to all Penrose Harbor residents.
  • Every resident in Penrose Harbor is assessed for symptoms and has their temperature checked every staff shift change.
  • Residents in Penrose Harbor who receive a diagnosis of COVID-19 (should that occur) will be isolated in their rooms away from other people and staff will follow the most recent Public Health recommendations for care of patients with COVID-19.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC or Department of Health websites.


July 14, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.

There are currently no cases of COVID-19 at Heron’s Key and Penrose Harbor.

From the onsite of this COVID-19 pandemic, residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State is taking significant actions to limit the potential spread of COVID-19.  Governor Inslee issued an official Stay at Home order that banned all public gatherings effective March 25th and closed non-essential businesses (unless employees can work remotely.)  While many aspects of that Stay at Home order continue to be in effect Pierce County has been approved to move to Phase 2 of the Governor’s phased plan to begin re-opening of business and services.  While the Governor’s plan is broad and addresses a number of industry sectors, it is not specific to Senior Living.  Heron’s Key continues to follow the guidance of local health jurisdictions, the CDC, the Centers for Medicare and Medicaid and Governor Inslee’s directives as we develop our own cautious, phased re-opening plan for re-introduction of services on campus.  While in-person visits to Heron’s Key continue to be restricted at this time, friends and family are encouraged to keep in touch using the new “Send a Greeting” page on the Heron’s Key website!

Heron’s Key and Penrose Harbor have also taken specific steps to increase protection for those that we serve against this virus. The precautions listed below remain in effect for Heron’s Key and Penrose Harbor.

  • Optional testing for COVID-19 for Heron’s Key staff and Independent Living residents was completed the 2nd week of July; all results for those tests were confirmed as negative.
  • All in-person sponsored activities for residents have been suspended; residents continue to participate in programs and events spanning the 7-elements of Wellness through creative on-line videos, webinars and virtual meetings.
  • Salon services for residents have re-opened with strict appointment and increased safety guidelines for residents and staff.
  • Seated dining services in Syren’s Grille remain suspended. Syren’s Grille is providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • We continue to request no visitors to Heron’s Key at this time.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • All employees are required to wear a mask while on duty; residents are required to wear a mask when outside of their apartment/cottage home.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and maintenance services to Independent Living have been reinstated with heightened safety protocols.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • We continue to follow the Governor’s orders for long term care visitor restrictions and will be monitoring closely for any changes. At this time, all visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Penrose Harbor is offering “window visits” by appointment for both Assisted Living and Memory Care. Canopies with seating and intercom systems have been placed outside of vacant rooms to allow for visitation.  Appointments are required to ensure disinfection of all areas between visits.  Please call the Penrose Receptionist at 235-313-0800 to make an appointment.
  • Penrose Harbor completed the required COVID-19 testing of all residents and staff of skilled nursing, assisted living and memory care. Results were received on Monday June 1st and all results were negative.  In accordance with the Centers for Medicare and Medicaid Services (CMS) recommendations for COVID free facilities, we are developing plans to reinstate communal dining for residents with strict transmission precautions in place.  The mental health of our residents is of utmost importance during this pandemic crisis.  In addition to plans for dining, and in accordance with CMS guidelines, we are also developing plans to reinstate limited group activities in Penrose Harbor with strict transmission precautions in place.  Life enrichment staff is continuing to work with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • All residents, whether they have COVID-19 symptoms or not, are requested to cover their noses and mouths when staff are in their room.
  • Every resident in Penrose Harbor is assessed for symptoms and has their temperature checked every staff shift change.
  • Residents in Penrose Harbor who receive a diagnosis of COVID-19 (should that occur) will be isolated in their rooms away from other people and staff will follow the most recent Public Health recommendations for care of patients with COVID-19.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC or Department of Health websites.


June 10, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.

There are currently no cases of COVID-19 at Heron’s Key and Penrose Harbor.

From the onsite of this COVID-19 pandemic, residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State is taking significant actions to limit the potential spread of COVID-19.  Governor Inslee issued an official Stay at Home order that banned all public gatherings effective March 25th and closed non-essential businesses (unless employees can work remotely.)  While many aspects of that Stay at Home order continue to be in effect Pierce County has been approved to move to Phase 2 of the Governor’s phased plan to begin re-opening of business and services.  While the Governor’s plan is broad and addresses a number of industry sectors, it is not specific to Senior Living.  Heron’s Key continues to follow the guidance of local health jurisdictions, the CDC, the Centers for Medicare and Medicaid and Governor Inslee’s directives as we develop our own cautious, phased re-opening plan for re-introduction of services on campus.  While in-person visits to Heron’s Key continue to be restricted at this time, friends and family are encouraged to keep in touch using the new “Send a Greeting” page on the Heron’s Key website!

Heron’s Key and Penrose Harbor have also taken specific steps to increase protection for those that we serve against this virus. The precautions listed below remain in effect for Heron’s Key and Penrose Harbor.

  • All in-person sponsored activities for residents have been suspended; residents continue to participate in programs and events spanning the 7-elements of Wellness through creative on-line videos, webinars and virtual meetings.
  • Salon services for residents have re-opened with strict appointment and increased safety guidelines for residents and staff.
  • Seated dining services in Syren’s Grille remain suspended. Syren’s Grille is providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • We continue to request no visitors to Heron’s Key at this time.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • All employees are required to wear a mask while on duty; residents are required to wear a mask when outside of their apartment/cottage home.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and maintenance services to Independent Living have been reinstated with heightened safety protocols.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • We continue to follow the Governor’s orders for long term care visitor restrictions and will be monitoring closely for any changes. At this time, all visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Penrose Harbor is offering “window visits” by appointment for both Assisted Living and Memory Care. Canopies with seating and intercom systems have been placed outside of vacant rooms to allow for visitation.  Appointments are required to ensure disinfection of all areas between visits.  Please call the Penrose Receptionist at 235-313-0800 to make an appointment.
  • Penrose Harbor completed the required COVID-19 testing of all residents and staff of skilled nursing, assisted living and memory care. Results were received on Monday June 1st and all results were negative.  In accordance with the Centers for Medicare and Medicaid Services (CMS) recommendations for COVID free facilities, we are developing plans to reinstate communal dining for residents with strict transmission precautions in place.  The mental health of our residents is of utmost importance during this pandemic crisis.  In addition to plans for dining, and in accordance with CMS guidelines, we are also developing plans to reinstate limited group activities in Penrose Harbor with strict transmission precautions in place..  Life enrichment staff is continuing to work with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • All residents, whether they have COVID-19 symptoms or not, are requested to cover their noses and mouths when staff are in their room.
  • Every resident in Penrose Harbor is assessed for symptoms and has their temperature checked every staff shift change.
  • Residents in Penrose Harbor who receive a diagnosis of COVID-19 (should that occur) will be isolated in their rooms away from other people and staff will follow the most recent Public Health recommendations for care of patients with COVID-19.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC or Department of Health websites.


June 2, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.

On May 29th, we were informed that a Penrose Harbor staff member has received a positive COVID-19 test result.  We are very pleased to report that we learned today that the initial positive result was incorrect and the employee’s test result was actually negative.  (The lab processing the tests experienced a problem with their equipment and reported a large number of cases as positive before recognizing the inconsistency and re-running those tests.)   However, with the initial false positive test result reported, we immediately notified State and County Public Health agencies, placed Therapy services in Penrose Harbor on hold to further reduce opportunity for exposure and worked with public health to conduct testing for all staff and residents in Penrose Harbor.  That testing was completed on May 31st and all test results are negative.  With this testing completed, we are fully compliant with Governor Inslee’s new order to test all staff and residents of long term care facilities

There are currently no cases of COVID-19 at Heron’s Key and Penrose Harbor.

From the onsite of this COVID-19 pandemic, residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State is taking significant actions to limit the potential spread of COVID-19.  Governor Inslee issued an official Stay at Home order that banned all public gatherings effective March 25th and closed non-essential businesses (unless employees can work remotely.) That Stay at Home order continues to be in effect; however, the Governor has also introduced a phased plan to begin re-opening of business and services.  While the Governor’s plan is broad and addresses a number of industry sectors, it is not specific to Senior Living.  Heron’s Key will continue to follow the guidance of local health jurisdictions, the CDC, the Centers for Medicare and Medicaid and Governor Inslee’s directives to develop a cautious, phased re-opening plan for re-introduction of services on campus.  While in-person visits to Heron’s Key continue to be restricted at this time, friends and family are encouraged to keep in touch using the new “Send a Greeting” page on the Heron’s Key website!

Heron’s Key and Penrose Harbor have also taken specific steps to increase protection for those that we serve against this virus. The precautions listed below remain in effect for Heron’s Key and Penrose Harbor.

  • All in-person sponsored activities for residents have been suspended; residents continue to participate in programs and events spanning the 7-elements of Wellness through creative on-line videos, webinars and virtual meetings.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille is providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • No visitors are allowed at Heron’s Key at this time.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • All employees are required to wear a mask while on duty.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and non-emergency maintenance services to Independent Living have been suspended.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor is provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff is working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • All residents, whether they have COVID-19 symptoms or not, are requested to cover their noses and mouths when staff are in their room.
  • Every resident in Penrose Harbor is assessed for symptoms and has their temperature checked every staff shift change.
  • Residents in Penrose Harbor who receive a diagnosis of COVID-19 (should that occur) will be isolated in their rooms away from other people and staff will follow the most recent Public Health recommendations for care of patients with COVID-19.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC or Department of Health websites.


May 29, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.

On May 29th, we were informed that a Penrose Harbor staff member has received a positive COVID-19 test result.  The staff member last worked in Penrose Harbor on May 18th.  The staff member has not had any symptoms and was tested as a result of contact tracing that identified a potential exposure.

In addition to all of the precaution and prevention measures that remain in effect as described below, we have notified State and County Public Health agencies, have placed Therapy services in Penrose Harbor on hold to further reduce opportunity for exposure and are working with public health to conduct testing for all staff and residents in Penrose Harbor as expeditiously as possible, beginning today. We will update this message with further information on the completion and outcomes of that testing when known.

From the onsite of this COVID-19 pandemic, residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State is taking significant actions to limit the potential spread of COVID-19.  Governor Inslee issued an official Stay at Home order that banned all public gatherings effective March 25th and closed non-essential businesses (unless employees can work remotely.) That Stay at Home order continues to be in effect; however, the Governor has also introduced a phased plan to begin re-opening of business and services.  While the Governor’s plan is broad and addresses a number of industry sectors, it is not specific to Senior Living.  Heron’s Key will continue to follow the guidance of local health jurisdictions, the CDC, the Centers for Medicare and Medicaid and Governor Inslee’s directives to develop a cautious, phased re-opening plan for re-introduction of services on campus.  While in-person visits to Heron’s Key continue to be restricted at this time, friends and family are encouraged to keep in touch using the new “Send a Greeting” page on the Heron’s Key website!

Heron’s Key and Penrose Harbor have also taken specific steps to increase protection for those that we serve against this virus. The precautions listed below remain in effect for Heron’s Key and Penrose Harbor.

  • All in-person sponsored activities for residents have been suspended; residents continue to participate in programs and events spanning the 7-elements of Wellness through creative on-line videos, webinars and virtual meetings.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille is providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • No visitors are allowed at Heron’s Key at this time.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • All employees are required to wear a mask while on duty.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and non-emergency maintenance services to Independent Living have been suspended.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor is provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff is working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • All residents, whether they have COVID-19 symptoms or not, are requested to cover their noses and mouths when staff are in their room.
  • Every resident in Penrose Harbor is assessed for symptoms and has their temperature checked every staff shift change.
  • Residents in Penrose Harbor who receive a diagnosis of COVID-19 (should that occur) will be isolated in their rooms away from other people and staff will follow the most recent Public Health recommendations for care of patients with COVID-19.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC or Department of Health websites.


May 6, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.  At this time, we do not have employees or residents diagnosed with COVID-19 at Heron’s Key and Penrose Harbor.

Residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State is taking significant actions to limit the potential spread of COVID-19.  Governor Inslee issued an official Stay at Home order that banned all public gatherings effective March 25th and closed non-essential businesses (unless employees can work remotely.) That Stay at Home order continues to be in effect through the end of May; however, the Governor has also introduced a phased plan to begin re-opening of business and services.  While the Governor’s plan is broad and addresses a number of industry sectors, it is not specific to Senior Living.  Heron’s Key will continue to follow the guidance of local health jurisdictions, the CDC, the Centers for Medicare and Medicaid and Governor Inslee’s directives to develop a cautious, phased re-opening plan for re-introduction of services on campus.  While in-person visits to Heron’s Key continue to be restricted at this time, friends and family are encouraged to keep in touch using the new “Send a Greeting” page on the Heron’s Key website!

Heron’s Key and Penrose Harbor have taken specific steps to increase protection for those that we serve against this virus.

  • All in-person sponsored activities for residents have been suspended; residents continue to participate in programs and events spanning the 7-elements of Wellness through creative on-line videos, webinars and virtual meetings.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille is providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • No visitors are allowed at Heron’s Key at this time.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • All employees are required to wear a mask while on duty.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and non-emergency maintenance services to Independent Living have been suspended.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor is provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff is working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • All residents, whether they have COVID-19 symptoms or not, are requested to cover their noses and mouths when staff are in their room.
  • Every resident in Penrose Harbor is assessed for symptoms and has their temperature checked every staff shift change.
  • Residents in Penrose Harbor who receive a diagnosis of COVID-19 (should that occur) will be isolated in their rooms away from other people and staff will follow the most recent Public Health recommendations for care of patients with COVID-19.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC or Department of Health websites.


April 3,  2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.  At this time, we do not have employees or residents diagnosed with COVID-19 at Heron’s Key and Penrose Harbor.

Residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) https://www.cdc.gov/coronavirus/2019-ncov/index.html for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State and Country are taking significant actions to limit the potential spread of COVID-19.  Governor Inslee issued an official Stay at Home order that banned all public gatherings effective March 25th and closed non-essential businesses (unless employees can work remotely). That Stay at Home order is now in effect until May 4th.

Heron’s Key and Penrose Harbor have taken specific steps to increase protection for those that we serve against this virus.

  • All Heron’s Key sponsored activities for residents have been suspended.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille is providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • No visitors are allowed at Heron’s Key at this time.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • All employees are required to wear a mask while on duty.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and non-emergency maintenance services to Independent Living have been suspended.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor is provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff is working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • All residents, whether they have COVID-19 symptoms or not, are requested to cover their noses and mouths when staff are in their room.
  • Every resident in Penrose Harbor is assessed for symptoms and has their temperature checked every staff shift change.
  • Residents in Penrose Harbor who receive a diagnosis of COVID-19 (should that occur) will be isolated in their rooms away from other people and staff will follow the most recent Public Health recommendations for care of patients with COVID-19.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC https://www.cdc.gov/coronavirus/2019-ncov/index.html or Department of Health https://www.doh.wa.gov/Emergencies/Coronavirus websites.


March 24, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.  At this time, we do not have any cases of COVID-19 at Heron’s Key and Penrose Harbor.

Residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) https://www.cdc.gov/coronavirus/2019-ncov/index.html for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free for 72 hours.

Our State and Country are taking significant actions to limit the potential spread of COVID-19.  Governor Inslee issued an official Stay at Home order that bans all public gatherings effective immediately, and closes non-essential businesses (unless employees can work remotely) for at least two weeks, effective March 25th.

Heron’s Key and Penrose Harbor have taken specific steps to increase protection for those that we serve against this virus.

  • All Heron’s Key sponsored activities for residents have been suspended.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille is providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • No visitors are allowed at Heron’s Key at this time.
    • All essential employees at Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees are required to have their temperature taken upon arrival to campus.  Should a fever be exhibited they will not be permitted to enter further into the building.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • Housekeeping and non-emergency maintenance services to Independent Living have been suspended.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor is provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff will be working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • Residents in Penrose Harbor who test positive for COVID-19 (should that occur) will be isolated in their rooms away from other people.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC https://www.cdc.gov/coronavirus/2019-ncov/index.html or Department of Health https://www.doh.wa.gov/Emergencies/Coronavirus websites.


March 19, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.  At this time, we do not have any confirmed or suspected cased of COVID-19 at Heron’s Key and Penrose Harbor.

Residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) https://www.cdc.gov/coronavirus/2019-ncov/index.html for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free.

Our State and Country are taking significant actions to limit the potential spread of COVID-19.  Restaurants, bars and other public venue across the State of Washington are now closed.  Public gatherings are limited by Governor Inslee’s proclamation to no more than 50 people; the White House is recommending gathers be no more than 10 people.  We have an opportunity to limit the spread of this contagious virus, and need to be pro-active and vigilant in our efforts to protect our community.

Heron’s Key and Penrose Harbor have taken specific steps to increase protection for those that we serve against this virus.

  • All Heron’s Key sponsored activities for residents have been suspended.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille will be providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key is offering limited grocery delivery services for residents, daily, Monday-Friday.
  • We are respectfully requesting no visitors to Heron’s Key at this time. Should a visit be necessary however:
    • Visitors to Heron’s Key are restricted to adults only; no visitors under 18 years of age will be permitted on campus. Visitors in occupations at a higher risk of COVID-19 exposure (health care workers, first responders as examples) will not be allowed on campus as visitors.
    • All visitors to Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees, volunteers, vendors and visitors to Heron’s Key are required to have their temperature taken upon arrival.  Should a fever be exhibited they will not be permitted to enter further into the building.
    • Residents are asked to postpone visitors during this challenging time, and especially those that would need to arrive via air travel.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor will be provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff will be working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • Residents in Penrose Harbor who test positive for COVID-19 (should that occur) will be isolated in their rooms away from other people.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to a respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC https://www.cdc.gov/coronavirus/2019-ncov/index.html or Department of Health https://www.doh.wa.gov/Emergencies/Coronavirus websites.


March 16, 2020

Protecting the health and wellness of Heron’s Key residents and employees is of highest priority.  We are continuing to monitor the COVID-19 coronavirus situation very closely to ensure we are taking all appropriate measures to protect our community.  At this time, we do not have any confirmed or suspected cased of COVID-19 at Heron’s Key and Penrose Harbor.

Residents and staff have been urged to follow the recommendations from the Centers for Disease Control and Prevention (CDC) https://www.cdc.gov/coronavirus/2019-ncov/index.html for prevention of any viral respiratory illness, including frequent hand washing, practice of good cough etiquette, advising those exhibiting any symptoms of the virus, or in direct contact with those exhibiting symptoms (sore throat, cough, fever) to remain at home until symptom free.

Our State and Country are taking significant actions to limit the potential spread of COVID-19.  Restaurants, bars and other public venue across the State of Washington are now closed.  Public gatherings are limited by Governor Inslee’s proclamation to no more than 50 people; the White House is recommending gathers be no more than 10 people.  We have an opportunity to limit the spread of this contagious virus, and need to be pro-active and vigilant in our efforts to protect our community.

Heron’s Key and Penrose Harbor have taken specific steps to increase protection for those that we serve against this virus.

  • All Heron’s Key sponsored activities for residents have been suspended.
  • Salon and seated dining services in Syren’s Grille are suspended. Syren’s Grille will be providing resident meals through no-charge delivery service or to-go service at the restaurant.
  • Heron’s Key will be offering limited grocery delivery services for residents.
  • Visitors to Heron’s Key are restricted to adults only; no visitors under 18 years of age will be permitted on campus.
  • All visitors to Heron’s Key are screened at the Concierge Desk using Washington Department of Health recommended health questions. All employees, volunteers, vendors and visitors to Heron’s Key are required to have their temperature taken upon arrival.  Should a fever be exhibited they will not be permitted to enter further into the building.
  • We are respectfully requesting residents to postpone visitors during this challenging time, and especially those that would need to arrive via air travel.
  • Heron’s Key staff are geographically restricted within our campus; i.e., staff who work in Independent Living may not enter into Penrose Harbor and vice versa.
  • All deliveries to Heron’s Key are delivered to a single point of entry; Heron’s Key staff or resident volunteers will deliver items to their destination.
  • The importance of social distancing cannot be emphasized enough; however, social distancing does not mean social isolation. Phone calls, video chats, e-mail and good old-fashioned letters are encouraged, as are walks out-of-doors on sunny days (just keeping a 6 foot distance from walking partners.)

Specific to Penrose Harbor, our assisted living and skilled nursing communities within Heron’s Key we are following the protocols set forth by Washington State, the Centers for Medicare & Medicaid Services (CMS) and the heightened infection control practices and protocols recommended by the CDC:

  • All visitors and non-essential health care personnel are restricted from visiting Penrose Harbor except for certain compassionate care situations, such as an end-of-life situation. In those cases, visitors will be limited to a specific room only.
  • Meal service in Penrose Harbor will be provided to individual rooms; all dining rooms in Penrose Harbor are closed.
  • Group activities in Penrose Harbor are suspended. Life enrichment staff will be working with residents individually for activity programming and support of ongoing communication between residents and their loved ones using video chat, e-mail, social media and phone.
  • Residents in Penrose Harbor who test positive for COVID-19 (should that occur) will be isolated in their rooms away from other people.
  • Penrose Harbor and Herons’ Key staff and volunteers are prohibited from disclosing protected and confidential health information, except as otherwise provided by law or with the resident’s consent.

We are continuing to allow admissions to Penrose Harbor for our Heron’s Key and community residents who need health care services.  However, we are not accepting admissions from outside the Heron’s Key community for persons with upper respiratory conditions at this time.  Should a Heron’s Key resident require admission to Penrose Harbor related to an upper respiratory illness, they will be admitted following very strict case specific infection control precautions under the guidance of Public Health and the CDC.  We remain highly focused on infection control best practices training with staff and residents.

Thank you for your support and understanding as we work diligently to ensure the safety, health and wellbeing of residents and staff.  For the most current information about COVID-19 and coronaviruses, we recommend visiting the CDC https://www.cdc.gov/coronavirus/2019-ncov/index.html or Department of Health https://www.doh.wa.gov/Emergencies/Coronavirus websites.

 

We hope you’ll be inspired by these additional thoughts on keeping engaged in a time of social distancing.

Please click here to explore virtual activity recommendations.